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Complaints Procedures
We are committed to providing the highest standard of care. If you have a concern or complaint, we take it seriously and will work to resolve it promptly.
2 Days
Acknowledge
20 Days
Response
6 Mos
Time Limit
RQIA
Regulated
Making a Complaint
Anyone who has received care at JACE, or a relative acting on their behalf with written consent, can raise a concern or make a complaint.
How to Complain
- Speak to any member of the JACE team
- Make a verbal complaint in person or by phone
- Submit a written complaint by post or email
Response Times
- Acknowledgement within 2 working days
- Investigation and response within 20 working days
- Updates provided at least every 20 working days if longer investigation is needed
Complaints Team
By Post
Complaints Team
JACE Medical
Unit 1 & 2, The Vale Centre
Clooney Road, Greysteel
BT47 3GE
By Email
complaints@jacemedical.co.ukIf You Remain Dissatisfied
If you remain dissatisfied with the outcome of your complaint, you can refer the matter to the NIPSO.
028 9023 3821Provides free, confidential support and can help you with your complaint.
Freephone 0800 917 0222Complaints should be made within 6 months of the event, or within 6 months of becoming aware of the matter. JACE Medical is regulated by the RQIA.
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